Rethink. The Financial Advisor Podcast - Episode 64: Client Engagement vs. Satisfaction featuring Ashley Quamme
What’s more important - Client Satisfaction or Client Engagement?
Can satisfaction be high with low engagement? How can financial professionals help clients better engage in the financial planning process? Join us as we unpack these questions and more with special guest Ashley Quamme, Fractional Financial Behavior Officer for firms and advisors, where we talk about the shift to human-first advice and what it means for advisors. If you’re looking to grow then this is a topic you don’t want to miss.
In this episode Ashely, Adam and Derek chat about:
Client satisfaction vs. engagement
The knowing/doing gap
Advisors being in the relationship business but not getting formal relationship training
How to build relationships with under engaged spouses
Communication and rapport building and setting the expectations up front
Looking in the mirror to better serve your clients
And lots more!
Resources:
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